The building blocks of a powerful digital mailbox
As in real life, people only require one digital mailbox. They don’t collect some letters from the supermarket and have others delivered to their home. Physical post arrives at a single address, and it shouldn’t be any different for digital mail.
It’s essential that the development of this type of digital mailbox is tailored to the user. The four Doccle precepts for a digital mailbox are:
1. A digital mailbox must have a preventive effect
Doccle works with an early-warning system that provides an alert when certain bills are about to become overdue. This prevents users from being stung by penalty charges. All information is instantly and clearly accessible.
2. A digital mailbox must be secure
“Privacy by design” should be the norm for digital platforms. Companies that integrate their services on the Doccle platform become co-operators and thus co-owners. Third parties are thus unable to hijack the end users’ private data at a later stage. Private data is protected and secured by the specific company structure.
3. A digital mailbox must be available on every medium
The choice for a particular medium should always rest with the user. Younger generations, for instance, decisively opt for mobile access to information, whilst for the over 50s, a desktop or tablet remains the favoured channel. Making the platform universally accessible reduces the digital divide and ensures that no user gets left behind. The over 45s are actually Doccle’s largest user group.
4. A digital mailbox must feel familiar
A decent digital administrative platform responds to user habits. Aligning platform processes to daily administrative activities is essential, as it makes the platform feel familiar and intuitive. People are also wedded to social media. Creating a digital environment that operates according to the same processes as social media platforms, such as Facebook, is therefore extremely attractive. Doccle sees ease of use as the tool in bridging the digital divide.