Data processings


Everything you need to know about our processing operations within the framework of the General Data Protection Regulation: GDPR.


Types of collected data

We collect data in various ways.

Data that you provide to us

  • When you create a Doccle profile you already provide some data to us. It concerns, among other things, your name and your email address. This data is never shared with third parties.
  • By using our functions, such as carrying out payments or requesting a direct debit, you share certain data with Doccle, such as your debit card number or SEPA data. This data is only exchanged with suppliers if they are necessary for the services that you use via Doccle.

Data that companies and organisations provide to us and that are intended for you

  • In this case, we are the data processor and we act exclusively at the request of these organisations/companies. The processing is of course in accordance with other legislation that the organisation in question is subject to. Thus, you have the guarantee that your data is protected in the same way via Doccle as if the organisation were to provide services directly.
  • The data that we receive from one organisation cannot be viewed by other organisations.

Data that we receive based on your use of our services

  • We can collect data about the way in which you use Doccle, such as when you click buttons, links and other parts of our platform. The specific services are summed up in article 2 of the General Terms and Conditions.
  • In this case we act as the data controller. By creating an ‘account’ you have declared to agree with our processing operations.

Data about the system on which you use Doccle.

  • Doccle collects this data in order to ensure good operation on every medium.
  • We can collect machine-specific data, such as the hardware model, the version of the operating system

Use of the collected data

We use the data that we collect to provide, maintain, secure and improve simple and relevant services for digital documents. In addition, we use the data in order to be able to optimally protect all Docclers.

In order to organise your digital archive, we will perform a number of processing operations.

  • In the first place, we store your documents in a secure and personal digital archive. All documents that have been sent to you by various organisations and the documents that you have placed on the platform yourself can be viewed in the archive.
  • For documents that you yourself have uploaded onto the platform, a number of additional parameters are tracked: whether you have archived, paid or electronically signed the document. We also track the links to the specific organisations that you are linked to (the connections). You can manage those connections yourself on the platform, through the page ‘Connections’. Keys are used for this. These are determined by the organisation that sends you documents, since this concerns a personal key to your digital safe. Possible keys, depending on the organisation, are: client number, contract number, national register number, and patient number, or another unique identification.
  • In addition, we track your login details (a user name, an email address and a password) as a unique security key to our platform. You can supplement or adjust this data yourself in your profile on Doccle. It specifically also concerns additional information: name, first name, street, postal code, municipality, phone number, mobile phone number, company name and company number.
  • Doccle uses your email address to inform you when new information is available in your Doccle archive. This is a standard function of Doccle. In addition, we also like to keep you informed of everything new on our platform. If you do not wish to receive this information, you can always unsubscribe from this communication via the ‘Unsubscribe link’ at the bottom of these emails.
  • In order to guarantee optimal functioning of Doccle and your administration, Doccle can suggest various organisations to you based on the data available about you. If you do not wish this, you can always deactivate this function via your profile.
  • If you have chosen an even more secure login method, such as eID or itsme, we have linked your key to your account. You can always view or remove this link on the platform, under settings.
  • If you have created a SEPA mandate via Doccle, the data of this mandate (partner, account number, starting date and the signed document, if applicable) are stored. You can always view or remove these mandates on the platform, under direct debits.
  • If you have shared a connection with a partner via our ‘Share’ function, we keep the email address of the person with whom you have shared the connection.
  • If you have connected to eBox, we store your key to eBox.
  • If you have used the Scan & Pay function of our app, then we have registered your email address in order to process the payment.
  • If you have performed a payment through Doccle, we store the payment status and the account number that was used to make the payment.
  • If you have used categories to organise your digital archive neatly, then we store the categories on the platform. In this way, it is easier for you to organise new documents.
  • When you contact Doccle, we can track your messages in order to work out a solution for the underlying problem more easily and quickly. We can use your email address to inform you about our services, for example, to inform you of future changes or improvements. The chat function of Doccle also registers your IP address, but this IP address is only used for this processing operation.

Do you wish to know how you can use your rights and freedoms for this data? You will find all information here.

Data processors

In order to technically manage our platform and be able to offer you the best functions, we cooperate with a number of suppliers, also referred to as subprocessors. Our suppliers have been tested for reliability, security and their conformity with the new law on data protection. In addition, ‘Data protection’ agreements were concluded with these subprocessors.


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