FAQ Peppol

To create a Doccle account for accountants, you must first create a regular Doccle account. Please note that there are a few things to keep in mind when creating this account. We recommend following these steps:

Some accounting packages can only accept one format or attachment. Therefore, you can choose which formats are forwarded:

• both PDF and XML (UBL)
• only XML (UBL)
• only PDF

You can set this up via your company dashboard under “Accounting”. Click on the card and use the icon with the three dots to edit the link.

As a self-employed professional, you are not required to work with an accountant, but you are legally obliged to keep accurate accounts.
Even after 2026, you won’t be required to collaborate with an accountant.
However, registration on Peppol will be mandatory for sending business invoices.

Doccle can help you with this by collecting all your incoming invoices in one secure place.
Sending invoices will also soon be possible via Doccle, while keeping your current way of creating invoices (even if that’s in Excel or Word, for example).

Doccle can automatically send invoices to accounting software, provided there is an email address available to receive them.

Fully compatible with:
Octopus, Dexxter, Silvasoft, Wings, Winbooks, AFAS, Accountable, Sage Cloud Demat, Billit, Billtobox, Okioki, Clearfacts, Lucy.

Also possible for software using folders or platforms:
Yuki & Exact Online.

There are several ways Peppol invoices can be forwarded to your accountant:

• Automatic forwarding: invoices are sent directly to the accounting software or email address.
• Manual forwarding: log in to your account and download the invoices whenever you want.
• Integration with Codabox/Voila: all documents are automatically transferred to the accounting system, without any extra action.

It’s useful to centralize your administration in Doccle. Thanks to Peppol integration in Doccle, you can store all your incoming and outgoing invoices securely in one place. You can also upload payment receipts and cash register tickets. This makes VAT declarations much easier since all your documents are in one central location.

Doccle is your gathering place to store and automatically forward all relevant documents. By registering your company on Peppol through Doccle, all your incoming invoices will automatically arrive in your Doccle account.

You can use the ‘Share with bookkeeper’ feature to automatically send these invoices to your bookkeeper or accounting package. More info on ‘sharing with your bookkeeper’ can be found via the link below.

As a self-employed person, you are not required to work with an accountant. But keeping correct accounts is required by law. Even after 2026, you are not obliged to cooperate with an accountant. However, registration on Peppol is mandatory for sending company invoices.

Doccle can help you with this and collects all your incoming invoices in a secure place. Sending invoices will soon be possible via Doccle as well, where you can keep your way of preparing invoices (even if this is via excel or word, for example).

From now on, via the Doccle-app, you can ensure that your accountant or the accounting software of your accountant systematically receives the necessary documents without having to send them yourself.

This is not possible automatically at present.

What you can do is assign a category to the invoice as soon as it has been paid. You can read how to do this here.
You can then use “Advanced search” in the archive to find all documents with that category.

For the time being, purchase invoices are not yet available in your company dashboard.

However, you can find them via the “Archive” menu. Click on “Advanced search” and select the Peppol connection “Purchase invoices”. You will then see an overview of all purchase invoices.

In your company dashboard, you will find all invoices sent per company. You can check the status of each invoice (provided that the receiving application feeds back this information).

By clicking on an invoice, you will see:

• all extracted data fields
• the corresponding PDF

Invoices are sorted based on the invoice date or issue date. This is more practical than the dispatch date, as the invoice date determines your VAT return.

My company operates under a trade name rather than its legal company name. You can add your trade name via the “Manage” button in your company dashboard.

This name will be used in communications (notifications and when sharing with your accountant). On the Peppol invoice, your legal company name will always remain visible, as required by law. “

Yes, you can. You can easily add an extra company (or multiple companies) under a single account, as long as you are the owner of the company.

There is no additional cost for this. If you activate DocclePro, you only need to do this once, and it will apply to every company within your account.

If you don’t mind having your private and business documents mixed, you can activate Peppol in your existing account without any issue.
Otherwise, it’s best to create a separate account for your business.

Since Peppol registration is done via itsme, you’ll need to move it under your settings, in the “Security” section.

Alternatively, you can follow this procedure if you wish to register without itsme.

You only need 1 account for both. So a separate account as a self-employed person is not necessary. By the way, you can split your private and business by working with categories.

Practically speaking, private and professional Doccle-accounts do not differ from each other. Every Doccle-account offers the possibility to insert company details such as the company name and number.

It is also possible to receive and treat private as well as professional documents within the same account. As a user, you decide yourself in which Doccle-account a connection with a company is activated.

You can find more information in our help center.

Best to request this yourself from the supplier. For example, via email or by giving them a call.

There is no standard procedure for this. It is best to inform your customers yourself that you will be sending your invoices via Peppol from now on.

There is no standard procedure for this. It is best to contact your supplier yourself to ask to receive your invoices through Peppol.

Best to inform your suppliers yourself that you are registered on Peppol.

You can find an overview of all the necessary information via this link. When you upload an invoice, Doccle automatically recognises the invoice details and fills them in the structured fields.

Has your customer already paid part of the amount? If so, you can indicate this in the “Totals” box. The amount will be automatically deducted from the final amount.”

Yes, you can. You can adjust the VAT percentage for each invoice line. You can choose from the standard VAT rates: 0%, 6%, 12% and 21%.”

If you wish to apply a specific discount or surcharge, you can do so in the “Discounts and surcharges” section after converting the invoice. You can do this in the “Discounts and surcharges” section after converting your invoice.

You set the amount and description. The amount is automatically calculated in the “Totals” box.

Deposits charged without VAT can be added as a separate invoice line.

After converting your PDF invoice in Doccle, click the pencil icon next to “Invoice lines” and select the correct VAT category.

After converting your invoice, click the pencil icon on the left in the “Message” field. Enter your text.You can tick the option to automatically add this message to all future invoices.

Do you manage multiple companies? You can set a different message per company.

You can find an overview of all required details via this link. When you upload an invoice, Doccle automatically detects the invoice data and fills it in according to the structured Peppol format.

A Peppol invoice that has already been sent cannot be modified.If you want to correct an error, you must first issue a credit note to cancel the original invoice, and then send a new, corrected invoice.

No, this is not required. Peppol invoices do not need a digital signature.

Yes. With DocclePro, you can include attachments, but they must be combined with the invoice into a single PDF file.

To send a credit note via Peppol, create it in your invoicing software, just like an e-invoice.
Always refer to the original invoice, use a negative amount, and include the reason for the correction.

With Doccle, you can create your credit note just as you normally would. Doccle will then convert it into the correct Peppol format for sending.

For now, there isn’t one. If your company plans to send a large number of invoices, we recommend using our omnichannel solution.

Contact our sales team for more info.

To send invoices via Peppol, they must be formatted in the standardized UBL format. This allows e-invoicing to be processed automatically, from machine to machine or from one software system to another.

Today, invoices are often created in Word, Excel, or PDF, but these formats cannot be sent via Peppol. To send invoices through Peppol, they must be in the standardized UBL format so that they can be read by an accounting system.

With Doccle, you create your invoice as usual in Word, Excel, or an accounting software. You then upload this as a PDF in Doccle. Doccle automatically converts it into the UBL format and sends it via Peppol. A PDF version of the original invoice is also attached. Uploading as ULB is not yet possible.

Invoices prepared in other programs, can be uploaded as PDF. So you can also create them via Word or Excel, but should save them as PDF. And then converted to the mandatory UBL format.

For the time being, it is not yet possible to create invoices directly in Doccle or to load self-written invoices.

At Peppol, you can only send via UBL format. This is the European standard for e-invoices. An existing invoice via another format (word, pdf, excel, …) can be converted to UBL within Doccle and sent via Peppol from mid-2025. So you can keep your current way of formatting invoices.

Registering on Peppol and receiving invoices is free. Sending invoices, which will be available soon, will require a small fee.

The standard price to send invoices via Doccle is 4€ per month, billed annually. There is no limit on the number of invoices to be sent.

First, verify that you used the correct identification number (VAT number, company number/KBO, GLN or DUNS). If correct, your customer is probably not yet registered on Peppol.

Via https://app.peppolchecker.be you can check which companies are registered and through which Access Point.

If your customer is not registered, they may not be subject to the Peppol obligation (for example under Article 44 of the Belgian VAT Code). Contact your customer to verify and ensure correct invoice delivery.

If your customer is not subject to Peppol, you can still send invoices by email via Doccle. Your invoices remain centrally stored in your Doccle account.

If your customer is subject to Peppol, they must register to remain legally compliant and avoid penalties.

You can refer them to Doccle, where registration is free.

The CBE for open data applications, which Doccle uses for the automatic registration of companies, is updated once a month. So, this will be available in the CBE no later than one month after a company has started up.

Don’t worry. This is completely normal. The system used to send documents via Peppol asks the sender to provide a company number when sending.
It then searches the database for the Peppol ID that contains this company number.

However, some senders may not have the recipient’s company number and will look up the business in the Peppol database using the VAT number instead.
Thanks to these two registrations, senders can always find a company in the database, whether they use the company number or the VAT number.

If you want to switch providers, you must first deregister with your current provider.
After that, you can register through your new provider.

Keep in mind that it’s possible to use multiple providers for sending e-invoices, but receiving invoices can only be done through one provider.

When you switch providers, your existing invoices — both received and sent — remain with you or in your accounting software.
Ask your new provider to coordinate the transition in advance to avoid any interruption in receiving invoices.

At the moment, this is not yet possible. You can only register your company if you are the official representative (via itsme). We are currently working on a solution to make this possible. However, you can already share your Peppol connection with someone else so that they also receive the documents.

If your customer is not registered on Peppol, you will receive a notification when sending the invoice via Doccle. In this case, the invoice will be sent by email to ensure it reaches your customer.

For receiving invoices, you can only register with one provider. However, for sending invoices, multiple registrations are possible.

In the Doccle application, you get a notification if a customer is not yet registered on Peppol.

You can only be directed to the Peppol network for receipt of invoices via 1 application. If you are already registered elsewhere, please contact this application to cancel the registration.

Don’t have a Doccle account yet? Then create one first. Once you have an account, you can add Peppol yourself via the map on the home page or via the “Connections” menu. And then follow the next steps.

Yes, an error in the conversion to XML can result in an incorrect e-invoice. This is not fraud, but a technical error. A correction is made via a credit note.

Companies are identified by their VAT or CBE number. If you enter the wrong number, an invoice may end up at another company. Therefore, always check that an invoice is actually intended for your company.

In theory, yes. This can happen if a software application or access point does not perform sufficient security checks during registration.

Because a company can register with multiple access points for sending purposes, a fraudster could misuse a company identity via a less stringent access point. That is why proper registration checks are so important.

What should I do if I receive a suspicious invoice?

• Do not pay if you have any doubts.
• Contact the sender.
• If necessary, request a credit note.
• An e-invoice is an official invoice. Corrections can only be made via a credit note.

Do you think it is fraud? Report it via the reporting centre for businesses: https://meldpunt.belgie.be/meldpunt/en/welcome.

In your company dashboard, you can find the status of your invoice, provided that the recipient’s application feeds back this status. You will also receive an email notification when:

• an invoice cannot be delivered
• your customer questions or partially accepts the invoice
• your customer accepts the invoice and approves the payment
• your customer refuses the invoice.

With Peppol, invoices can only be sent in the UBL format, which is the universal standard for e-invoices. If you already have an invoice in another format (Word, PDF, Excel, …), you can upload it to Doccle.

Doccle will then convert it into UBL format and send it via Peppol. This means you can keep your current way of creating invoices.

To send invoices via Peppol, you need an invoicing tool that supports the Peppol format. You can, for example, do this through Doccle.

Self-billing is also possible through Peppol, provided that:

• both parties have given their prior consent;

• the supplier or service provider formally approves each invoice through an acceptance procedure.

A self-billing invoice is created in the same way as an e-invoice, but must include an additional note stating that the invoice was issued by the customer. At Doccle, we are working hard to provide this.

When you send an invoice via Doccle, Doccle checks, based on the company number (KBO), whether your customer is already registered on Peppol. If not, you will receive a notification, and the invoice will automatically be sent via email.

Electronic invoices are sent in UBL format, which is not easily readable for customers. That’s why Doccle always attaches a PDF version of the invoice, ensuring that your customer can read it properly.