Customer Succes Manager

• You are a real team player and also eager to learn
• You are a positive person by nature
• You like working in a small team
• You are also an excellent communicator and negotiator. You can coordinate and motivate people and you can set priorities.
• You get satisfaction from shaping, ‘managing’ and successfully completing projects
• You can cope with stressful situations
• You are not afraid to go the “extra mile”

• You have at least 5 years of experience in a Customer Success function and can also use your experience to help improve our Customer Success processes
• Your mother tongue is preferably French, but you also express yourself perfectly in Dutch and English
• You preferably have an IT background and have at least a bachelor’s degree
• You always strive for the best solution for the customer with specific attention from the long-term relationship.
• You have a great sense of responsibility and are customer and result-oriented
• Knowledge of IT integrations is a plus (e.g. XML, JSON, web services & SFTP)
• You work in a structured and project-based way
• You can independently hold a project or service meeting
• You take security and privacy to heart

• A challenging and varied role in a fast-growing scale-up where your work has a visible impact
• A competitive salary and a strong package of fringe benefits, such as meal and eco vouchers, hospitalisation and group insurance and a company car
• 1-on-1 coaching by external digital experts to keep your skills sharp and up-to-date
• A flexible work-from-home policy (most people work from home 3 days a week)
• An easily accessible office right next to Leuven station
• A supportive team culture – we’re here for each other. You feel it during brainstorms, in daily collaboration and during our company drinks every six weeks 😊

Doccle is a fast-growing scale-up that helps companies to be in contact with their customers via one uniform platform. With almost 4 million Belgians using Doccle, we make administrative and financial communication simpler, smarter and more human.

Founded in 2014 as a cooperative company, we still have the culture of a start-up but are supported by 2 strong investors who have expressed the ambition to make Doccle the platform of the future.