Manager IT Service & Operations

We are currently looking for a motivated person to join our fast growing team as a seasoned customer facing, hands-on, IT oriented Operations Manager.

Role & responsibilities:

Onboarding management for new Doccle partners
– organise kickoff meetings
– coordinate and drive the onboarding process with all stakeholders
– functional assistance to the new partner
– technical assistance to the new partner

Technical Account Management for Partners
– follow up of current and future usage of Doccle features and scope by partners
– functional SPOC and advisor for existing partners
– coordination with technical teams (eg for capacity mgt)
– feedback to product management

Incident & Problem management
– coordinate the reporting and follow-up of incidents & problems
— internally
— with providers
— with partners
— between 1st, 2nd and 3rd line

Operational security
– Certificate management
– Security incident logging & reporting
– Security test follow-up

Coordinate service requests
– Project coordination

Continous Service improvement
– with providers
– follow up measurements, monitoring, reporting
– SLA follow-up
– propose & implement improvements


You will handle 2 business critical aspects of the Doccle’s operations :
– Managing the platform’s daily operation by closely cooperating with the outsourcing partners and service desks
– Supporting Doccle’s client-companies in their roll-out and relevant roadmap

You have:
– Technical skills
— understand application architecture
— understand ITIL
— understand development lifecycle
— understand security basics
— eg certificates

– Business skills
— understand business processes
— experience with Document Management is a plus

– at least 5 years proven experience in most of the mentioned domains
– languages : at least business fluent in dutch, french and english

You are:
– an expert in creating bridges between stakeholders by clear communication
– a teamplayer
– structured and able to work independently
– creative and innovation minded
– eager to step up and grow a scale up company

Do you recognize yourself in this description?  Don’t hesitate to contact us!

What we offer:

– A chance to be a part of an innovative, rapidly expanding team
– A competitive salary with extralegal benefits
– Internal growth opportunities

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