How do I change my password?
Step 1: At the top right in your account, click on settings and select the category password.
Step 2: First enter your current password.
Step 2: Enter your new password twice.
Step 3: Click the save button. You can use your new password from now on.
If you want to log in but you have forgotten your password or username, use the following links:
You will also find these links under the log in button on the login page.
How can I delete my stored username/password?
Your password and/or username can be stored on your computer, so that you don’t need to keep entering them yourself.
If you don’t want this, for instance if other people also use your computer or because you have changed your password, then you can delete the stored details.
How you do this depends on which browser you use. If you don’t know which browser you use, you can check this via this website.
The following links give you an explanation per browser on how to administer stored login details (delete etc.):
How do I register with my electronic ID card / eID?
To register with eID, you need your electronic ID card and an eID card reader.
The card reader may already be integrated in your computer. If not, you can buy one cheap from most multimedia stores.
The use of an eID and the accompanying software installation (middleware, add-ons, extensions etc.) depend on the internet browser used (Internet Explorer, Google Chrome etc.).
For more information about eID, go to http://eid.belgium.be/.
Note: At the moment, the Microsoft Edge browser does not yet support the eID.
How can I link my eID to my Doccle account?
What is itsme®?
itsme® is an app that allows you to prove your identity in a secure, easy and reliable way.
With itsme® you can easily register and log into Doccle, secure and sign documents and activate direct debits.
For more information about itsme®, go to www.itsme.be.
How can I link my itsme® to my Doccle account?
How can I register my Doccle account with itsme®?
As soon as you have created your itsme® account (see www.itsme.be), you can use it to register on Doccle.
Go to the registration page, select Register via Itsme and follow the steps in the itsme® environment.
Note: your email address must be registered with itsme® in order to use your Doccle account with itsme®. You can do this via the itsme® app settings.