Why do I not receive an email when a new document arrives?
We send you an email to the address that is listed in your Doccle account for each new document you receive on Doccle.
To view the email address in your account or to change it, please refer to the FAQ How can I change my email address?
If you received emails from us in the past and you are not receiving emails for some documents only, it could be for one of the following reasons:
- The email was filed in a spam or junk folder. You can check for this in the usual folders (spam, junk, advertising, etc.) or you can use the search function in your mailbox to search for “Doccle” or “New document” to find the email.
- To ensure that emails from us are not marked as spam or junk, you can mark the emails as “not junk/spam” (or similar options) and add our address firstname.lastname@example.org to your contacts or address book.
- The email has been retained by a spam filter on the server at your email host. You can’t do much about that, but if you are regularly missing emails because of this, you should inform your email host.